Terms & Conditions

Anna Moore *Credit cards* You can pay by credit/debit card over our secure internet payment site. We process all credit/debit card payments through Pay pal, the same system used by EBay and hundreds of other sites. This is easy to use and completely secure due to Pay Pal’s industry-leading fraud prevention measures, keeping your financial information private, making this one of the safest ways to pay online. *Postage & Packaging* We aim to deliver within 7 working days from receipt of order. All deliveries are subject to payment authorisation. If you require your order to be guaranteed delivery in less than 7 days, please contact us directly and we will endeavour to get items dispatched ASAP. Postage Costs are as follows 00.0lbs - 5.0lbs £2.95 GBP Heavy Goods Shipping 5.0lbs - 20.0lbs £7.50 GBP Jewellery will arrive with you wrapped in tissue and in a gift box. *Refunds Policy* I pride myself in the production in excellent quality accessories. Each piece is individually made and is additionally inspected before despatch, however we do operate the following returns policy: If you receive an item that is faulty we will give a refund on condition that it is returned to us within 7 days of receipt in an unused state, in the original packaging and posted Royal Mail first class. Please note that for reasons of hygiene we do not exchange earrings Please check the goods on delivery. If items do arrive damaged/faulty please let us know within 3 working days and arrange to post them back to us. If you do not contact us within 3 days we will have no liability for items said to be damaged/faulty on delivery. When requesting a refund please note we do not refund your postage costs. Please return items via a signed for postal service for your own proof of delivery. *YOUR RIGHT TO CANCEL* If you return an item in an unused condition, in the original packaging within 7 days of delivery we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage and packing are direct costs and cannot be refunded. Please note: Anna Moore does not pay the cost of return postage. When returning goods please notify us by email (please state your reason for return) within 3 days of receipt of your order. Once we have received the return goods we will either refund or exchange the items for something else. *Customer information* Every effort is made to ensure that our photographs closely represent the true colours of our products; any colour variation may be slight. We also give a written description of the colour. Each item is individually made and photographed. You receive the exact item as seen in the photograph. *Data Protection* Please note that no personal information is stored or used for any reason other than to complete sales. Credit cards You can pay by credit/debit card over our secure internet payment site. We process all credit/debit card payments through Pay pal, the same system used by EBay and hundreds of other sites. This is easy to use and completely secure due to Pay Pal’s industry-leading fraud prevention measures, keeping your financial information private, making this one of the safest ways to pay online. Postage & Packaging We aim to deliver within 7 working days from receipt of order. All deliveries are subject to payment authorisation. If you require your order to be guaranteed delivery in less than 7 days, please contact us directly and we will endeavour to get items dispatched ASAP. Postage Costs are as follows 00.0lbs – 5.0lbs £2.95 GBP Heavy Goods Shipping 5.0lbs – 20.0lbs £7.50 GBP Jewellery will arrive with you wrapped in tissue and in a gift box. Refunds Policy I pride myself in the production in excellent quality accessories. Each piece is individually made and is additionally inspected before despatch, however we do operate the following returns policy: If you receive an item that is faulty we will give a refund on condition that it is returned to us within 7 days of receipt in an unused state, in the original packaging and posted Royal Mail first class. Please note that for reasons of hygiene we do not exchange earrings Please check the goods on delivery. If items do arrive damaged/faulty please let us know within 3 working days and arrange to post them back to us. If you do not contact us within 3 days we will have no liability for items said to be damaged/faulty on delivery. When requesting a refund please note we do not refund your postage costs. Please return items via a signed for postal service for your own proof of delivery. YOUR RIGHT TO CANCEL If you return an item in an unused condition, in the original packaging within 7 days of delivery we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage and packing are direct costs and cannot be refunded. Please note: Anna Moore does not pay the cost of return postage. When returning goods please notify us by email (please state your reason for return) within 3 days of receipt of your order. Once we have received the return goods we will either refund or exchange the items for something else. Customer information Every effort is made to ensure that our photographs closely represent the true colours of our products; any colour variation may be slight. We also give a written description of the colour. Each item is individually made and photographed. You receive the exact item as seen in the photograph. Data Protection Please note that no personal information is stored or used for any reason other than to complete sales.

2007-11-06T22:08:34+00:00

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Terms & Conditions

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